Setting up Remote Desktop Connection
Windows XP onwards there is an option to setup remote desktop connection with in a Local LAN. To enable this do the following:
Start Button -> Settings -> Control Panel -> System -> Remote Tab
Under the Heading Remote Desktop Tick Allow users to connect remotely to this computer
This will enable Remote connection. To test it:
Start Button -> Programs -> Accessories -> Communications -> Remote Desktop Connection
Give the IP address or name of the computer you want to connect to. This should bring up the desktop of the remote computer on your computer.
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Providing Support using TeamViewer
Download TeamViewer software from:
Execute the TeamViewer_Setup.exe. It will setup TeamViewer full version on your PC.
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Getting Support using TeamViewer
Download TeamViewer Quick Support software from:
TeamViewer QuickSupport (customer module)
Execute the TeamViewerQS.exe. It will typically give you an eight digit number and password. Give those to the support provider. He/she should have setup the Full TeamViewer. When this ID is specified in the space provided, it asks for a password. On giving the password you can see the remote desktop of the PC across the Internet.